Frequently Asked Questions

Everything you need to know about your CHIQUEL beauty journey.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are CHIQUEL products cruelty-free?

Yes, we are committed to ethical beauty. All CHIQUEL products are 100% cruelty-free and are never tested on animals.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I know which shade is right for me?

We offer a Virtual Try-On tool on our product pages, or you can contact our expert beauty consultants via live chat for a personalized shade-matching session.